Eziclick
Refunds & Exchange

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Refunds & Exchange

Return or exchange requests must be raised within 48 hours from the order receive time.

Return and exchange window

  • Customers can request a return or exchange within 48 hours of receiving the order.
  • Returned items must be intact, unused, and include original packaging and tags.
  • Eziclick may reject a return or exchange if packaging, tags, or product condition do not meet the policy requirements.

Damaged or wrong product

  • If the product is damaged or the wrong item was sent, Eziclick will send a fresh replacement item.
  • No additional delivery fee will be charged for replacing a damaged or wrong product.
  • Customers should contact support with order details and photos so the issue can be verified quickly.

Casual return or exchange

  • If the customer wants to return or exchange without any product issue, a new delivery fee will be applicable.
  • Exchange approval depends on product condition, stock availability, and request timing.
  • Refund or exchange processing starts after the returned product is received and checked by Eziclick.

Partial receive

  • If a customer partially receives an order and the accepted order value falls below Tk. 2,000, delivery charge will be applicable again.
  • If the partial receive leaves only one accepted item, free delivery will not apply even if the accepted value is Tk. 2,000 or more.
  • Partial receive requests may be reviewed based on product type, offer conditions, and order status.

Promotional items

  • Promotional items are not eligible for return or refund.
  • Promotional items do not qualify for free delivery even when the order value is Tk. 2,000 or more.
  • Discounted orders are also outside the free delivery rule.