Privacy

Information we collect

• Account information such as name, phone number, email address, and password credentials.
• Delivery information such as address, recipient name, recipient phone number, area, city, and delivery notes.
• Order information such as selected products, SKUs, quantities, prices, payment method, order status, and tracking details.
• Website usage information that helps us improve search, browsing, checkout, and support experiences.
• With permission, Meta advertising identifiers, browser/device information, page views, cart and checkout actions, and order conversion values used to measure advertising performance.

How we use information

• To create and manage customer accounts.
• To confirm orders, process checkout, arrange delivery, and provide order tracking.
• To handle support, returns, exchanges, damaged product claims, and refund requests.
• To improve product selection, website performance, fraud prevention, and customer service.
• With permission, to measure Meta advertising, attribute conversions, reduce duplicate reporting, and improve campaign efficiency.

Sharing information

• We share necessary delivery details with courier and logistics partners so orders can be delivered.
• Primary delivery partners include Bondhon and Pathao, and we may also use Sundarban or other partners depending on the order.
• We do not sell customer personal information.
• When marketing measurement is allowed, selected identifiers are normalized and SHA-256 hashed before server-side transmission to Meta; browser identifiers, IP address, and user agent are transmitted in the formats required for attribution.
• We may disclose information when required by law, fraud prevention, dispute handling, or protection of Eziclick operations.

Security and retention

• We use reasonable technical and operational measures to protect customer data.
• Passwords are stored using secure hashing through the authentication system.
• Order and account information may be retained as needed for support, accounting, legal, and operational purposes.

Customer choices

Customers can accept or decline Meta marketing measurement when prompted. Customers may also contact Eziclick to update account details, delivery information, or support records where applicable. Some order and transaction records may need to be retained for operational or legal reasons.